Your customers expect current information and relevant, valuable communications before, during and after services.
Real time information lets customers plan their trips based on actual instead of scheduled travel times. In-vehicle systems that communicate upcoming stops and connecting services are a great convenience for commuters. Performance reports are also handy for internal planning as well as for engaging with user groups.
Passenger communications are also essential to handle service disruptions. Delays or disruptions in themselves are only part of the problem for commuters – dissatisfaction is in fact largely caused by how the situation is handled. Keeping passengers informed during incidents is vital to help them understand why they have been kept waiting and to provide them with alternative travel options.
Tie all the elements of your public transport system together to create a seamless, satisfying customer experience. Whether you’re looking to provide a smooth transition from bus to train, guarantee accuracy of passenger information, improve control of transport operations or all three, an intelligent, holistic and strategic approach is essential.Read More