Rail operators are required to manage complex services with unique criteria, conditions, rules and regulations, which is tough to do both manually and cost-effectively. Through a clear Enterprise Rail Workforce Management (WFM) technology architecture and strategy, there is an opportunity to increase efficiency and improve planning, day of operations and service delivery.
Optimise your operations
Automation capabilities streamline staff management with mobile accessibility.
Trapeze workforce management capabilities
Enable real-time decision-making and allocate workforce resources effectively by automating complex manual tasks.
Roster clerks
Planners and depot managers
Train drivers and operations staff
Transit officers
Training and development
Customer experience
Roster clerks
Respond to and manage rosters in advance or on the day of operations. Stay one step ahead of issues as they happen with an integrated, optimised dataset.
Stay on top of your current workforce situation and interact with an intuitive and responsive operational schedule, that updates immediately as changes occur, ensuring accurate real-time visibility. Improve on-the-day management of shifts and employee moves, optimise disruption response with auto allocation functionality.
Planners and depot managers
Forecast and plan timetables, vehicles and crew effectively taking into account items such as rules, regulations, qualifications, leave and training.
Automate information-sharing and eliminate the risk of human error to optimise business performance; auto-populate shifts with relevant data according to operational parameters. Programme soft and hard rules to reduce touch points, eliminate paper-based processes to maintain an accurate audit trail to support decision analysis and dispute resolution.
Train drivers and operations staff
Utilise advanced communication tools to maintain two-way dialogue through various channels when day of operations issues arise.
Share accurate, relevant information by sending text or app messages to employees individually, to multiple locations or to selected groups. Ensure clarity of communications shared with employees with messages transmitted via multiple channels – mobile, SMS, app or web – keeping the operations team, depot and workforce connected.
Transit officers
React quickly to situational requirements through real-time information received to mobile devices, maintaining security and greater coverage of the network.
Stay on top of your current workforce situation and interact with an intuitive and responsive operational schedule, that updates immediately as changes occur, ensuring accurate real-time visibility. Improve on-the-day management of shifts and employee moves, optimise disruption response with auto allocation functionality.
Training and development
Gain an integrated view of staff, their specialised knowledge, skills, training status and qualifications to manage workforce capability and availability.
Gain an organisation-wide, high-level view by ensuring all information is connected at every level, across your organisation – from the planning phase through to day of operations. Work with integrated, synchronised data to ensure accurate rostering, shift allocations, leave management and real-time links with third-party systems.
Customer experience
Enhance the passenger journey and customer experience through improved performance levels.
Leverage real-time railway operational insight to build positive staff-customer interactions.
See the big picture
Explore the capabilities of the Trapeze WFM solution by watching this informative video.
