How to Calculate Excess Waiting Time

Oct 03, 2018
Metrics for headway management: calculating EWT.

How to Calculate Excess Waiting Time

Tracking service reliability in a headway-managed service can be challenging, but excess waiting time (EWT) has emerged as the preferred metric of many transport authorities. Here’s how you calculate EWT: 

EWT Infographic

To learn more about headway management and other tracking mechanisms, read Headway – the New Way to Customer Satisfaction.

Download a PDF version of this infographic.

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