What is Trapeze’s software update strategy for TIMS? Frequently Asked Questions

What is Trapeze’s software update strategy?

Trapeze ANZ follows a roadmap-driven software update strategy that ensures continuous improvement and alignment with customer needs. Updates are delivered through a subscription-based model which generally sees three major releases per year supplemented by patch releases as required. These releases provide new features, bug fixes, and improvements to the product.

How does Trapeze ensure updates meet customer needs?

Trapeze ANZ adopts a systematic approach to collecting, analysing, and utilising feedback from our customers. Our goal is to enhance customer satisfaction, drive continuous improvement, and maintain our detailed industry insight. We also offer a co-design option that allows customers to influence the roadmap. This ensures that product updates reflect real-world operational requirements and deliver maximum value.

What technologies are included in future updates?

TIMS delivers functionality using a combination of desktop, tablet and web-based applications. Our approach is to bring our expertise to bear on industry challenges, and leverage our solutions to provide the best results for our customers. These innovations are developed in collaboration with the Modaxo AI Centre of Excellence to ensure ethical and effective use of emerging technologies.

How can I find out more about TIMS?

TIMS simplifies operations by automating tasks, eliminating duplication, and providing a single source of truth with a bus-specific Enterprise Resource Planning (ERP) solution.

Tap these links to learn more about TIMS, including the modules for Workforce Management, Daily Operations, Fleet and Workshop, and Finance and Payroll. You can also find much more TIMS content within our Resource Hub or contact our team.