What is Trapeze’s hosting strategy for TIMS? Frequently Asked Questions

What is Trapeze’s hosting strategy for TIMS?

Trapeze ANZ offers flexible hosting models for the TIMS solution, including on-premise, third-party datacentre, and public cloud IaaS environments. The preferred model is a fully managed implementation on Microsoft Azure, leveraging its performance, reliability, and security.

What are the benefits of Trapeze’s managed Azure hosting?

The managed Azure hosting includes full environment management, regular patching, monitoring, security controls, VPN and firewall configuration, backup and disaster recovery, and a single point of contact for support. Each customer operates in a standalone virtual environment, ensuring data separation and security.

How does Trapeze ensure performance and flexibility?

TIMS instances are hosted in the closest Azure region (Australia or New Zealand) to ensure optimal performance. Separate test environments are provisioned for safe testing of upgrades. This model allows customers to schedule upgrades based on their own priorities, avoiding forced updates common in shared SaaS platforms.

How can I find out more about TIMS?

TIMS simplifies operations by automating tasks, eliminating duplication, and providing a single source of truth with a bus-specific Enterprise Resource Planning (ERP) solution.

Tap these links to learn more about TIMS, including the modules for Workforce Management, Daily Operations, Fleet and Workshop, and Finance and Payroll. You can also find much more TIMS content within our Resource Hub or contact our team.